Features

Make a positive personal impression on your site visitors in order to cultivate leads and increase resolution. When clients see a live chat button on your site, they will feel reassured that they will have easy access to a live person.

• Real-time visitor monitoring
  See all visitors on your website as they move from page to page. View a visitor's IP address, country, pages visited, referrer, and other.
• Auto-changing online/offline image
  The live chat button on your web site changes automatically when logged operators are available to receive chat requests.
• Search chat archive
  All conversations are recorded to database, and available for quick search by visitor, date, title, operator, and duration.
• Search chat transcripts by keywords
  Search chat archive by any string within messages recorded during chat sessions.
• Appear offline
  Quickly change from being available to being unavailable by a simple toggle button located on the main LiveSupportSaaS Monitor.
• Leave off-line message
  Your web site visitor can leave a message when you are off-line.
• Visitors archive log
  View and search your past visitors' information in a separate table with all details.
• Transfer chat to operator
  Transfer any live chat from one operator to another.
• Prewritten responses
  Automatically send pre-written responses to customers during chat sessions.
• Proactive chats
  From the monitor panel, initiate a chat with a user who is browsing your website.
• Operator to operator chat
  Chat with other operators in a separate chat session to request assistance or exchange important information.
• E-mail chat transcript
  Customers and operators may download and/or print a transcript of any finished conversation.
• Sound alert
  Sounds play when a new message is received or when new chat session is requested.
• Web page push
  Send URLs to your customers during chat sessions, and they will automatically be translated for broadcast and open for them.
• Customization and Branding
  Upload and use your custom live chat images and customize operator greeting and system messages.
• Customize start form fields
  Choose what information your visitor needs to provide before starting a chat session: name, email, preferred department, etc.
• Multiple domains
  Monitor incoming chat inquiries from multiple websites on one centralized monitor without needing to create multiple accounts.
• Multilingual support
  Individual users can override the default language and select a language of their choice.
• Live chat link for e-mail
  A live chat link can be added to your emails for proactive support or customer service.
• Chat surveys
  After the chat session has been ended, visitors can be asked to fill out a survey form.
• Browser-based interface
  The light-weight, AJAX based interface brings you a desktop client usage feel.